SMS Compliance & Text Messaging Terms of Use

Last Updated: January 16, 2025

UpCasa Technology Services (“we,” “our,” or “us”) values your privacy and is committed to transparency in how we communicate and protect client information. This policy explains how we manage information collected through our text messaging (SMS/MMS) communications and the terms governing your participation in this service.

1. Consent to Receive Text Messages

By submitting your information on our website, engaging with our team, or providing your mobile number, you consent to receive text messages from UpCasa Technology Services.
Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP, or request assistance by replying HELP.

We may send messages related to:

Service updates or maintenance notifications
Account or security alerts
Scheduling and appointment confirmations
Support or billing communications

2. Information We Collect

We collect only the information required to deliver SMS communications:

Name and company (if provided)
Mobile phone number

This information may come from existing client records, referrals, or form submissions.

3. How We Use This Information

We use your mobile information solely to provide service-related communications and support.
We do not sell, rent, or share your mobile number or SMS consent data with third parties for marketing purposes.
Limited sharing may occur with carriers or service providers to enable message delivery, or as required by law.

4. Message Frequency & Cost

The number of messages you receive depends on your interaction with our team or ongoing services.
We do not charge for SMS communications, but your carrier’s message and data rates may apply.

5. Opting Out

You may stop receiving text messages at any time by replying with STOP, QUIT, END, or UNSUBSCRIBE to any message.
After opting out, you may receive a final confirmation text.
To resume communications, you may re-enroll by contacting our team or submitting a new consent form.

6. Data Protection

We protect all client data using encrypted servers and industry-standard security controls.
Access to mobile numbers and message data is restricted to authorized personnel only.

7. E-Sign Disclosure

By agreeing to receive SMS communications, you consent to the use of an electronic record to document your opt-in.
You may withdraw this consent at any time by replying STOP.

8. Contact Information

For questions or assistance regarding our SMS program, please contact us:

📧 help@upcasa.com
📞 888-872-2720
🏢 550 Sylvan Ave, Englewood Cliffs, NJ 07632
🌐 www.upcasa.com

9. Reference Policies

For full details on how UpCasa manages and protects client data, please review our
Privacy Policy and Master Service Agreement.

This policy complies with applicable U.S. SMS and privacy regulations, including TCPA and CTIA guidelines.